Privacy Policy for Royal Muscle Relief
February 28, 2026

At Royal Muscle Relief, your trust is the foundation of our mission to provide drug-free pain and performance management. This Privacy Policy explains how we collect, protect, use, and share your Personal Information when you visit our website or make a purchase.

1. Contact Information

If you have questions regarding your data or wish to exercise your privacy rights, please contact our Data Privacy Team:

Email: [Insert Support Email, e.g., support@royalmusclerelief.com]
Mailing Address: Royal Muscle Relief, Pasadena, Maryland, [Insert Zip Code], United States.

2. Information We Collect

We refer to any information that identifies you as an individual as “Personal Information.” We collect this in three primary categories:

A. Device & Interaction Data

Purpose: To optimize site performance and analyze how visitors interact with our recovery solutions.
Data Points: IP address, browser type, time zone, cookie IDs, and pages viewed.
Collection Method: Automatically via cookies, pixels, and log files.

B. Order & Transaction Data

Purpose: To fulfill your orders, process payments, arrange shipping of TENS/EMS devices, and provide order confirmations/invoices.
Data Points: Name, billing address, shipping address, email, phone number, and payment information (processed securely via third-party providers).

C. Health-Related Support Data

Purpose: To provide tailored customer support and guidance on device usage.
Data Points: Information you voluntarily provide via our "Contact Us" forms, chat, or email, which may include details regarding muscle pain or recovery goals.
Note: We do not use this sensitive information for advertising; it is strictly used for support and service improvement.

3. Sharing Your Information

We do not sell your Personal Information. We only share data with trusted partners to facilitate our services:

E-commerce Platform: We use Shopify to power our store.
Logistics: We share data with shipping partners (e.g., USPS, UPS, FedEx) to deliver your products.
Communication: We use platforms like Klaviyo or Mailchimp to send you recovery tips and order updates.
Legal Compliance: We may disclose information if required by law, such as to respond to a subpoena or to protect our legal rights.

4. Marketing & Behavioral Advertising

We use your data to provide personalized experiences.

Analytics: We use Google Analytics to understand site traffic. You can opt-out [here](https://tools.google.com/dlpage/gaoptout).
Targeted Ads: We may use Meta (Facebook/Instagram) pixels to show you relevant relief solutions based on your browsing history.
Opt-Out Tools: You can manage your preferences through the [Digital Advertising Alliance’s portal] (https://optout.aboutads.info/).

5. Your Rights & Choices

US Residents (Including CCPA/CPRA)

Even if not legally mandated by certain state thresholds, we provide all US customers with:

The Right to Know: What data we have collected about you.
The Right to Delete: Requesting the erasure of your personal records.
The Right to Correct: Updating inaccurate information.

International Visitors (GDPR)

If you are visiting from the EEA, our lawful basis for processing includes:

1. Contractual Necessity (to ship your order).
2. Consent (for marketing).
3. Legitimate Interests (to improve our relief technology).

6. Cookies & Tracking

We use cookies to remember your cart and improve site speed.

Functional Cookies: Essential for the store to work.
Performance Cookies: Help us understand site errors and load times.
Management: You can disable cookies in your browser settings, though some site features may cease to function.

7. Data Retention

We retain your Order Information for our business records as required for tax and warranty purposes. If you wish for your data to be deleted earlier, please contact us using the information in Section 1.

8. Changes to This Policy

We may update this policy periodically to reflect changes in privacy laws or our business operations. The "Last Updated" date at the top of this page will reflect the most recent changes.